Sentinel Self Storage is committed to protecting the privacy of our customers, as well as the privacy of visitors to our website. Our goal is to safeguard any personal information you provide to us. Personal information includes data that reasonably can be used to identify or describe an individual, such as name, address, phone number, and e-mail address.
Types of Information Sentinel Self Storage Collects About You
Sentinel Self Storage only collects personal information from you that is necessary for us to provide service and information that we believe will interest you. In general you can visit our website without telling us who you are or revealing any personally identifiable information about yourself.
We may receive and store personal information that you provide to us or that we learn about you from your use of the website or other sources that would allow us to identify you personally. This information is called personally identifiable information (“PII”) because it could be used to identify you as an individual. For example, you may provide PII to us when you make a reservation for our storage services, enter into a lease/rental agreement with us, use our website to “move in” to your leased space with us, use automatic bill pay or go online to make a payment on your account, order moving and packing supplies, make a customer service request or inquiry, or apply for a job with us. As a result of those actions, you might supply us with such personal information as your first and last name, postal address, home and/or mobile phone numbers, email address, payment card information, social security number, driver’s license number or other identification, insurance coverage information, your account number, and any other information that you choose to provide that would allow us to identify you personally. We might also receive PII about you from third party data sources or marketing partners and we may add this PII to the information that we collect about you.
Other personal information we collect cannot be used to identify you as an individual. We call this anonymous personal information (“API”). API includes statistical or aggregated information that we routinely collect about visitors to our website or our customers. For example, in order to learn more about visitors to our website and our customers, we may ask you to provide us with statistical information such as your birth year, zip code, demographic information, or service or product preferences. Also, Sentinel Self Storage may aggregate and/or anonymize PII so that it is no longer linked to any one person. We also automatically receive and store certain types of passive, anonymous information whenever you use the website, such as your Internet Protocol address, your computer’s operating system, the name of the domain you used to access the Internet, the website you came from and the website you visit next. This data is used in the aggregate, that is, as a statistical measure, and not in a manner that is intended to identify you personally. If we collect this information, it will be done passively through the use of certain electronic technologies, such as cookies.
From time to time, we may send a “cookie” to your computer. Cookies are small pieces of information that are stored by your browser on your device or computer. These cookies do not contain or collect any PII, but may be used to deliver content specific to your interests and for other purposes, such as security and administrative functions. Cookies in themselves do not personally identify the individual user, but rather the computer or device that is being used to access the website. You can choose whether to accept cookies by changing the settings of your browser. Your browser can refuse all cookies or show you when a cookie is being sent. If you choose not to accept cookies, your experience at our website may be diminished and some features may not work as intended. Additionally, we may use other electronic technologies (e.g., web beacons, pixels and clear GIFs) that us to track website usage information, such as the number of times a given web page has been viewed. Unlike cookies, these technologies are not placed on your computer or device. This information helps us to improve our website and our services. These technologies may be used in association with cookies to understand how visitors interact with our website.
How Sentinel Self Storage Uses Information About You
We use the personal information we collect about you for everyday internal business purposes in order to provide our services, process your transactions, maintain your account(s), and provide customer service. We provide access to personal information about our customers only to those employees who require it as part of their job in order to provide our services, process customer payments and provide customer service. We collect, store and process your personal information on servers located in the United States.
If you have set up an account with us and indicated you wish to receive communications from us, we may use your personal information for the purposes of marketing products and services from Sentinel Self Storage or those of our partners. Sentinel Self Storage will require such third parties to maintain confidentiality of your personal information.
Disclosure to Third Parties
Sentinel Self Storage may give, share, sell or trade your PII to third parties under the following circumstances:
Service Providers: We may share your PII, with third parties or affiliates with whom we have contracted to perform services on our behalf, such as to collect payments, do something that you have asked us to do, or provide your PII to a delivery service so that they can assist us in fulfilling your request for storage supplies. Third parties that act on our behalf are contractually obligated to keep the PII we provide to them confidential and to use the PII we share only to provide the services we ask them to perform.
Other Third Parties: We do not disclose your PII to unaffiliated third parties who may want to offer you their own products and services unless you have requested or authorized us to do so.
Children under 13 should not send any PII to Sentinel Self Storage. If a child under 13 submits PII through any part of the website or otherwise provides such PII to Sentinel Self Storage, and we learn that the person submitting the PII is a child, we will attempt to delete this information as soon as possible. Because we do not knowingly collect any PII from children under 13, we do not use or disclose such information to third parties.
We maintain commercially reasonable physical, electronic, and procedural safeguards that are designed to guard our customers’ PII. For example, for the security of your online visit to sentinelselfstore.com, we may make use of secure server software (SSL), firewalls, encryption and other authentication procedures to attempt to protect your PII from unauthorized access, disclosure, alteration, or destruction. PII is maintained within a Linux server environment that is intended to be secure. Unfortunately, no data transmission over the Internet or internal security system can be guaranteed to be absolutely secure. As a result, while we strive to protect your PII, Sentinel Self Storage cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
In the event of a breach of the confidentiality or security of your PII, we may attempt to notify you as necessary by email or other means so you can take appropriate protective steps. By using our website or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of our website or your account with us. Unless you indicate otherwise, we may notify you using the most current email address you provided to us.
Links to Third Party Websites
Contact Preferences and Accessing Your PII
You have certain choices when it comes to how Sentinel Self Storage uses your PII. You may choose not to receive information about new services and special promotional offers from us by direct mail or email. If you elect not to receive such marketing information, Sentinel Self Storage may continue to contact you as necessary to service your account. You can change your contact preferences by emailing us at firstname.lastname@example.org or by writing to us at the physical address set forth below.
Effective date: August 26, 2013